Privacy Policy

1. Introduction#

Replexica Inc. (Lingo.dev) ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (lingo.dev) or use our AI localization platform and services (collectively, the "Services"), and tell you about your privacy rights and how the law protects you.

2. Data We Collect#

We collect and process the following categories of personal data:

2.1 Account Information#

Full name
Email address
Company name
Account credentials

2.2 Usage Data#

Service usage statistics
Feature interaction data
Performance metrics
Error logs

2.3 Technical Data#

IP address
Browser type and version
Operating system
Device information
Access timestamps

2.4 Translation Data#

Content submitted for translation
Translation context
Project metadata

We do not access or store:

Source code not explicitly marked for translation

Content submitted for translation may contain personal data. Such data is processed solely for the purpose of providing translation services and is subject to the retention periods described in Section 4.3. AI model providers used for translation processing operate under agreements that prohibit training on customer data, with time-limited retention windows (default 30 days) for abuse monitoring.

3. How We Use Your Data#

We use your data for the following purposes:

3.1 Service Provision#

Account management
Service delivery
Technical support
Feature optimization

3.2 Communication#

Service updates
Security alerts
Marketing communications (with consent)
Support responses

3.3 Service Improvement#

Performance monitoring
Feature development
Bug fixing
User experience enhancement
Analysis of anonymized, aggregated usage metrics for service improvement and research, provided such data cannot be used to identify you, your organization, or any individual

3.4 Legal Compliance#

Maintaining security
Preventing fraud
Meeting regulatory requirements
Responding to legal requests

4. Data Storage and Security#

4.1 Infrastructure#

Our primary database is hosted in the European Union (Frankfurt) via Supabase. Application logic runs on Cloudflare's global edge network. Translation content is processed by third-party AI model providers, which may process data outside the EU (see Section 5.1).

4.2 Security Measures#

We implement comprehensive security measures:

End-to-end encryption for data in transit
Regular security audits
Access controls and authentication
Automated threat detection
Regular security training for employees

4.3 Data Retention#

Account data: Retained while account is active
Usage data: 12 months
Technical logs: 30 days
Translation data: 30 days by default, or as specified in your service agreement

We share your data only with:

5.1 Service Providers (Sub-processors)#

A current list of sub-processors is maintained in our Data Processing Agreement and at https://lingo.dev/security. Key sub-processors include providers for cloud infrastructure, database hosting, AI model processing, analytics, email delivery, and billing.

5.2 Legal Requirements#

Court orders
Regulatory requirements
Law enforcement requests
Protection of legal rights

6. Your Rights#

Under GDPR and CCPA, you have the following rights:

6.1 Access Rights#

Request a copy of your data
View processing activities
Obtain processing information

6.2 Control Rights#

Correct inaccurate data
Delete your data
Restrict processing
Data portability
Object to processing

6.3 Exercise Your Rights#

Submit rights requests
Ask questions about your data
Report privacy concerns

Response time: Within 30 days

7. International Transfers#

We ensure appropriate safeguards for international data transfers through:

Standard contractual clauses (SCCs)
Adequacy decisions
Data processing agreements

8. Children's Privacy#

Our services are not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Policy#

We will notify you of material changes through:

Email notifications
Website announcements
In-app notifications

Full name
Email address
Company name
Account credentials